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The Skills Builder Framework breaks down each of the skills into tangible, teachable and measurable steps. We can use it to clarify what success looks like in each skill and to map out the trajectory for proficiency.






Listening: The receiving, retaining and processing of information or ideas

Speaking: The oral transmission of information or ideas

Aiming High: The ability to set clear, tangible goals and devise a robust route to achieving them

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Skills Builder Framework


This skill is all about being able to effectively receive information - whether it comes from customers, colleagues or stakeholders.


This skill is all about how to communicate effectively with others, being mindful of whether they are talking to customers, colleagues or other stakeholders and in different settings.


This skill is about being able to plan effectively - both to achieve organisational goals, and also to set their own personal development targets.

Aiming Higher

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